Customer Service

Customer Service is the driving force behind Howell Logistics. Since our representatives deal with our customers on a day-to-day basis, we believe they are the face of Howell. One of our main strengths is the need to pursue and achieve excellence in all levels.

Customer Service is more than data entry and good phone skills. Our self-motivated staff are experts in handling customer specific concerns. In a sense, they become your problem solvers. Each of our customer service representatives are dedicated to a few select accounts, which allows for a more personal one on one relationship to develop. By doing so, your assigned CSR will acquire detailed knowledge of your account, which is an invaluable asset to you.

Each individual takes on a leadership role by being a pro-active partner to your business. Not only do we encourage a closeness between you and your representative; we also promote a unified team within the workplace. Customer service staff and the warehouse staff form a close bond to ensure that from the time your order is received until it leaves our facilities, every possible effort has been achieved to fulfil your needs.

Our employees are your guarantee to achieving success!